Frequently Asked Questions (FAQ)

Payment Plans

In-house payment plans are available based on your needs
To receive pre-approval, a current Aging Report and Outstanding Claims Report is required
Most clients qualify and can choose from 3 affordable payment options

Appointments & Scheduling

Appointments can be booked online anytime through the Schedule Online tab
Availability is shown in real time

HIPAA Compliance

Yes. All services are HIPAA compliant. All patient information is kept confidential and HIPAA compliant. Any required notes will be entered only within the dental office’s software and limited to billing-related tasks such as claims processing and insurance follow-up

Experience & Quality Assurance

Services are provided by an experienced specialist with 15+ years of dental industry knowledge, ensuring accuracy and reliability

Services Offered

Claims submission
Claims follow-up
Payment posting (insurance & patient)
Front office staff training
Social media marketing
And more

Please review the 3 service plans listed under the Schedule Online tab for full details

Consultation Details

Consultations typically last 30 minutes to 1 hour

First 30 minutes are complimentary if you have not had a consultation within the last 12 months
After the complimentary time, an add-on fee of $22 per 10 minutes applies
If services extend beyond a consultation, a signed disclosure/authorization is required by the office/provider before access to patient records
Without a disclosure, verbal guidance only will be provided and no patient information will be accessed

Deposits

A $66 deposit is required if you have not had a consultation in the last 12 months
The deposit is applied as a credit toward your first service payment if you move forward
Deposits are non-refundable if services are declined
No deposit is required if you have already had a consultation within the last 12 months

Accepted Payment Methods

CashApp • PayPal • Paylink • Zelle
Please email or text your preferred payment method after booking to receive payment instructions.

Claims Follow-Up Timeline

Turnaround time varies by insurance carrier. Most reimbursements (EFT, virtual card, or check) are received within 3–7 business days